This support guide explains how to setup your domain to connect to your Rocketspark website.
It is important that you understand the settings that you are changing and we recommend you firstly read our Can I manage my own domain name with Rocketspark? What settings do I use? guide if you haven't already.
Quick Reference DNS settings to get your website live. Please read on for instructions.
Quick Reference DNS settings to get your website & Rocketspark Emails live. Please read on for instructions.
|@||TXT||v=spf1 include:emailsrvr.com ~all|
Note: Some registrars require there to be a trailing full-stop at the end of certain records (e.g. uk.rocketspark.com.). This will have no effect as long as the rest of the record is correct.
Firstly, please make sure you have the correct support guide. This guide should only be used if you have decided to manage your domain name yourself and your website is being hosted on our United Kingdom server. If you’re not sure where you are being hosted, login to your Dashboard then click My Account, scroll down and your Website Hosting Location is labelled here.
If you are not being hosted on our United Kingdom server, you’ll need to use one of the other support guides:
Australia DNS Settings
New Zealand DNS Settings
Upgraded your account yet?If you are reading this guide, you have most likely already upgraded your account. If you have, great! Hop down to the next step. If you haven’t, please continue reading.
To upgrade your account, you’ll need to login to your website dashboard and click the big red ‘Upgrade Now’ button and follow the prompts. Once this is done, you can proceed to the next step and change your DNS records if you’ve chosen to manage your domain yourself.
What settings do I need to change on my domain so that it’s pointing to my new website?Two things:
- Change your A Record
- Add a CNAME to your domain
The A Record points your domain to our server so that your new website can be viewed.
The CNAME will make sure that you can be found at www.yourdomain.co.uk
Self managing emails - for experts only:Please note, changing the MX records below will change where your emails are being sent to. If you are hosting the email accounts with your current/existing provider, you should not change the MX records.
What if I have email accounts on my domain?
If you have email accounts on your domain and you wish to leave your email accounts with your current email provider you do not need to make any changes to your MX records. Please note, changing the MX records below will change where your emails are being sent to. If you are hosting the email accounts with your current/existing provider, you should not change the MX records.
If Rocketspark is providing your email accounts, please go to the next step (go to section 'Setting up your domain for Rocketspark email accounts - MX Records').
If you currently don't have any MX records setup on your domain, then your current email traffic will fall back to sending to the A record set for your domain name as a default. If this is how your DNS settings on your domain are currently setup, when you change your A record to point to Rocketspark’s IP address for your website traffic then your emails will stop working as your emails will be inadvertently sent to Rocketspark by mistake. To work around this, you must setup a new A record for your email traffic, like you have done above for the website.
- Set up a new A record to point to your IP address of your existing provider. This will look something like:
Example: mail.mydomain.com A (22.214.171.124) This IP address needs to be set to your current websites A record for your old website. If you're not sure what your old email/websites providers' IP address is, you'll need to touch base with your current email provider for help.
Commonly this would be something like mail.mydomain.com, but you can use any subdomain of your choosing. We just need a A record setup to use in the next step to create your new MX records.
- Once you have done this you can then setup a MX record to divert your email traffic to the current provider independent of the website traffic.
mydomain.com MX 10 mail.mydomain.com (as an example of what your MX records may look like)
Or alternatively if you're not sure what your email providers' MX records are, you'll need to touch base with your current email provider for help.
Setting up your domain for Rocketspark email accounts - MX RecordsIf Rocketspark is providing your email accounts you need to configure your domain to point your domain’s MX records to our email service. Please note, changing the MX records below will change where your emails are being sent to.
If you are hosting the email accounts yourself you should not change the MX records.
The TXT record is optional, but is recommended for improved email deliverability. This record should only be set if you are hosting emails with Rocketspark.
Dependent on your domain provider, you might need to enter a '@' rather than your full domain name.
What if I have more than one domain that I wish to manage myself?
If you are wanting to add an additional domain name to your website please follow our guides to either register a new domain name or transfer/self-manage and existing domain.
Okay, now that I have the settings, how do I change my domain settings?
You have two options from here. You can do this yourself if you feel confident technically or you can give these settings to your domain provider to set these up for you. Just contact the support team at your domain provider for assistance. Most domain providers will have their own help guides on how to make changes.
Or, you can refer to our 'How to' support guides for specific domain providers: