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  1. Rocketspark
  2. FAQ
  3. Common Questions

Common Questions

  • Rocketspark Trouble Shooting
  • Why is my new website not live?
  • How do I reset my website's password?
  • Why do we need the request from the account owners email address?
  • Can I get FTP Credentials?
  • Why or how is my account locked?
  • Page Speed Errors Explained
  • Why can't Customer Support change my account details?
  • What is a feature request?
  • Types of Team Members
  • How to get in contact with the Rocketspark Support team?
  • How to manage users on your website? (add, remove, edit permissions)
  • How to manage multiple websites under one account?
  • How to invite a contributor/team member to your website and choose what they can do?
  • How to merge your existing accounts to one single login?
  • Why haven't I seen an increase in page speed scoring?
  • How do I add my own Cookie Policy / Banner?
  • How long does Rocketspark keep my website data after it shuts down?
  • How does the cookie policy work in the UK?
  • How do I whitelist/safelist emails sent from Rocketspark?
  • How do I change the text in my browser tab?
  • Rocketspark Frequently Asked Questions
  • Why do I get replies from multiple different Rocketspark team members?
  • What questions should I ask my designer when starting a new project?
  • What is the data limit on my website?
  • Do I have a cookies policy?
  • What do I do with my website if I sell my business?
  • Is Rocketspark good for school websites? Does it integrate with Google for Education?
  • How does Rocketspark protect me from hacking?
  • Why do I sometimes see my old website? DNS caching explained
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