Common Questions
- Rocketspark Trouble Shooting
- Why is my new website not live?
- How do I reset my website's password?
- Why do we need the request from the account owners email address?
- Can I get FTP Credentials?
- Why or how is my account locked?
- Page Speed Errors Explained
- Why can't Customer Support change my account details?
- What is a feature request?
- Types of Team Members
- How to get in contact with the Rocketspark Support team?
- How to manage users on your website? (add, remove, edit permissions)
- How to manage multiple websites under one account?
- How to invite a contributor/team member to your website and choose what they can do?
- How to merge your existing accounts to one single login?
- Why haven't I seen an increase in page speed scoring?
- How do I add my own Cookie Policy / Banner?
- How long does Rocketspark keep my website data after it shuts down?
- How does the cookie policy work in the UK?
- How do I whitelist/safelist emails sent from Rocketspark?
- How do I change the text in my browser tab?
- Rocketspark Frequently Asked Questions
- Why do I get replies from multiple different Rocketspark team members?
- What questions should I ask my designer when starting a new project?
- What is the data limit on my website?
- Do I have a cookies policy?
- What do I do with my website if I sell my business?
- Is Rocketspark good for school websites? Does it integrate with Google for Education?
- How does Rocketspark protect me from hacking?
- Why do I sometimes see my old website? DNS caching explained