At Rocketspark, protecting the privacy and security of your account and data is our highest priority. For any request involving changes to your account, accessing personal data, or making modifications to your website, we require verification from the registered owner's email address. Here’s why:
1. Ensuring Data Privacy
- The registered owner’s email address is the primary point of contact for your Rocketspark account. It’s where we send all critical information, including billing updates, sensitive account notifications, and any administrative changes. By requiring requests from this specific email, we ensure that only authorised individuals have access to your account and personal data.
- Data privacy laws require us to handle your information securely. Verifying ownership protects us—and you—from unauthorised data sharing.
2. Preventing Unauthorised Access
- Requiring the owner’s email helps prevent unauthorised access or tampering with your account. Requests from unknown email addresses or unverified contacts cannot be processed, reducing the risk of potential security breaches or malicious access.
- By maintaining this standard, we safeguard your website content, customer information, and any data associated with your Rocketspark account.
3. Maintaining Security Protocols
- Cybersecurity threats are always evolving, and one key aspect of security is controlling who can make changes or requests. Requests from the owner’s email serve as an added layer of security, as it helps us verify that the person initiating the request is indeed authorised to make it.
- This also helps us ensure that any sensitive changes—such as transferring ownership, accessing billing information, or modifying website permissions—are handled securely.
4. Compliance with Data Protection Regulations
- Many data protection and privacy laws require verification of identity for specific actions that involve personal information or account details. By requiring requests from the owner’s registered email address, we ensure that Rocketspark meets these legal requirements and protects your rights as a data owner.
5. Supporting Account Recovery and Continuity
- In the event of lost passwords or access issues, the owner’s email is a key piece of information that helps us securely verify and restore access. It’s also essential for maintaining continuity if there’s a need to verify or transfer ownership.
How to Ensure You’re Using the Correct Email Address
To avoid delays, please check that the email you use matches the one registered with your Rocketspark account. If you need to update your registered email, please contact us from your current owner email, and we can assist you with the process.
Questions?
If you have any questions about why we require requests from the owner’s email address, or if you need help updating your contact information, our team is here to support you. Prioritising your privacy and security is central to our mission at Rocketspark, and we’re dedicated to ensuring your data stays safe.