There are numerous different ways for you to get in contact with the Rocketspark support team.
When reaching out to the support team, please add as much detail as possible so that we are able to help the best we can. We encourage you to send screenshots and even screen recordings to help us understand the issue as quickly as possible!
Email support:
One way to contact us is by sending us an email to support@rocketspark.com - We will respond within 24 working hours of the email being sent!
Phone call:
You can give us a call at the numbers below:
- New Zealand: 0800 762 538 (0800 ROCKET). The phone hours are 9am - 4pm, Monday to Friday.
- Australia: 1800 491 672 The phone hours are 6:30am–3:00pm AEDT, Monday to Friday.
- United Kingdom: 020 3773 8327. The phone hours are 8pm - 3am GMT (9pm – 4am BST) Sunday to Thursday.
- United States: +1 (408) 664-0705 The phone hours are PST: 12noon–7pm (EST: 3pm–10pm) Monday to Friday.
If you call out of our open hours mentioned above, please leave us a voicemail and we will call you back when we are next available.
Rocketspark Dashboard:
If you are working on your website in the Rocketspark Dashboard, you are able to contact us there.
- When in are in the Dashboard, there is a button there that says 'Get Help'
- Once you have clicked that, you will get a pop-up that appears. There is an option to view our wide range of help guides, contact us or even look into the past conversation you have had with the support team.
3. You will want to click "Contact us", it will direct you to a page that will allow you to send the Rocketspark Support team a message.
Facebook:
Another way to contact the support team is through Facebook.
If you search Rocketspark using Facebooks search bar, the Rocketspark Facebook page will show up in the results. Once you have found and clicked onto our page, there will be a message button.
If you do message us through Facebook, please make sure to include what website you are referring to.
Design Studio (For Rocketspark Partners):
If you are a Rocketspark Partner, you are able to contact the support team directly from your Design Studio.
On the left-hand side of your Design Studio Dashboard, you will see an option 'Partner Support'
Once you are there, there will be three options which you can choose from.
From Rocketspark.com:
If you are unable to log in through the Dashboard, you can contact us through rocketspark.com which is our official website.
Up the top of the Rocketspark page, there is an option for Support:
Once you have selected this option, down the page there is an area where you can contact us, either via logging in or if you are unable to log in.
If you can log in, it will take you through the process of how to get in contact with us.
If you are unable to log in, you will need to fill out a few questions through a contact form.