Rocketspark Design Studio Guide

Login to your Design Studio
Add a new client website to your studio
Invite your client to view their site without needing to log in
Manage your team - Add more designers to your portal
Invite client to upgrade and go live
Archive a site from within your design studio
Edit permissions from within your design studio
My client would like to pay for their site - how do they do this?
I would like to pay for my client's site - how do I do this?
How to add my partner logo to my client's footer space on their website?
I paid on behalf of my client and now I'd like them to pay going forward
 

Login to Design Studio

1. Go to the URL https://rocketspark.studio/login
2. Enter your accounts details
3. Click “Login”

If you have forgotten your password, click the “Forgot Password” button. This will prompt you for your email address where a new password will be sent.

Add a new client website to your studio

1. From the Dashboard, page click Add New Website
   
   
    
2. Enter your client's details, select which country you'd like the site to be created in and click Create.  The country selected determines where the website is hosted and the currency the client will be billed in when they upgrade.  
3. Your site will being created and will appear in your Draft sites in your dashboard
4. You can now log in to the site to start adding content

Partner trials have a 60-day expiry associated with them. After this 60-day free trial period, they are moved into the archived section of your design studio, these websites can be restored for a further 60 days each time this occurs.

Note:

• Please enter your client's CORRECT email address as this will become the address that they use to log in to their website and for billing
• Clients set up via your studio will not receive the usual welcome messages that Rocketspark trialists normally receive when starting a trial
• If the client has already created a trial directly with Rocketspark and they want you to take over the design please ask the client to email us from the email they used to create the site and let us know that you are taking over.

Invite your client to view their site without needing to log in

1. From the Dashboard page, find the website you would like to invite your client to.
2. Click on the settings cog icon in the top right corner of the box
3. Click on the blue Invite client dropdown and click on Share website with client. This option will set the website online so that your client can view the website but without having to log in to the Rocketspark Dashboard.
4. Make any changes to the message in the popup and click Send invite

Note:

• The website will appear on a Rocketspark trial website address
• Trial websites won’t get indexed by Google so are not likely to appear in Google unless the site is live on a proper domain name. Unless someone has the exact URL of the trial website the website shouldn’t be found by others.  

Manage your team - add more designers to your portal

Rocketspark Design Studio is great if you have a team of people working on various projects.  You can add or remove team members from a project which is very useful if you are using freelance experts in design, SEO or social media that you want to have short term access only.

Adding or removing team members and assigning access to projects can only be undertaken by the master admin on your Rocketspark Design Studio account.  

To add new team members to Rocketspark Design Studio:

1. Click on My Team in the left hand menu
2. Click on Add at top of the page
3. Enter the team members details and click Save changes

To add or remove team member access:

1. Go to the My Team menu
2. Click on Edit Permissions beside the user
3. Check or Uncheck the checkboxes beside the websites you'd like this user to have access to
4. Save changes

Invite clients to upgrade and go live

Once you’ve completed the design of the website and your client is ready to go live you can invite them to upgrade the website via Rocketspark Studio.

Invite your clients to upgrade:

1. From the Dashboard page, find the website you would like to invite your client to.
2. Click on the settings cog icon in the top right corner of the box
3. Click on the blue Invite client dropdown and click on Invite to upgrade
4. Make any text changes to the message in the popup then click Send invite

Notes:

• Your client’s website will be upgraded to go live and they’ll receive instructions for connecting up their domain and using any new email accounts they may have purchased.
• The upgraded website will appear in the Live Sites area of your website dashboard.
  
  

Archive a site from within your design studio

If you have any draft websites that you do not need any more you can archive these to declutter your draft website area. Once a website has been archived it can be restored back at any point.
Archiving a website:

1. From your Dashboard page find the draft website you are wanting to archive.
2. Click the settings cog icon in the top right corner of the box.
3. Scroll down to the bottom of the page and click the option labelled archive page.
4. A confirmation box will appear, click Archive website.

Note:
Any previously archived sites can be restored back to drafts at a later date if needed. To do this scroll to the Archives section at the bottom of the page. Here find the website you would like to restore and click the restore button. This will restore the website and place it In the Drafts section.
 

Edit permissions from within your design studio

As the administrator of a Rocketspark Design studio you can determine what websites team members have access to through the use of permissions. There are two ways to access and change the permissions related to each website.

Firstly by allowing a team member to access multiple websites:

1. Click on My Team in the left hand menu.
2. Find the team member who you are wanting to add permissions to.
3. Click the Edit Permissions button beside the user.
4. Check or Uncheck the checkboxes beside the websites you’d like this user to have access to.
5. Click Save Changes.

Secondly by adding users to access a specific website:

1. From the Dashboard page, find the website you would like to give your team member access to.
2. Click the settings cog in the top right corner of the box.
3. Click the Edit your teams access permissions button.
4. Check or Uncheck the checkboxes beside the users names who you would like to have access to the website.
5. Click Save Changes.

My client would like to pay for their site - how do they do this?

If your client is wishing to pay for their website and the upgrade process has not been completed you can invite them to do so. Details on how to do this can be found here.
 
If you have already started paying for a client’s website and are wanting to switch the payments over to the client there are a couple of options.

Firstly you can ask your client to log in to their website by providing them the login details and to Update their credit card. This will prompt the client to enter their own billing information as well as their payment option. There is a guide found here which details how to do this.
 
If you have an invoice that has not yet been paid you can get your client to pay for this. Once this has been done any further payments will be charged to their account rather than yours. A support guide found here can step your client through the process.
 
You will also need the client to add a new billing email address through their Rocketspark dashboard. The steps on how to do this can be found here.
 

I would like to pay for my client's site - how do I do this?

If your client is currently paying for their website subscription and you would like to take over the payments you can do. You will need to get your client to confirm that they would like to move their payments over to you by contacting us.

Once we have confirmation from the client and yourself we can make the needed changes on our end to change the payments over to your partner account.
 

How to add my partner logo to my client's footer space on their website?

Process if we DON'T have their logo on file yet:
 

• You will need to send through a all white or all black logo or both (doesn't have to be but this usually works the best on all sites vs having colour logos) to support@rocketspark.com for the support team to upload
• We'll need the domain name(s) of client website(s) you would like your logo added to the footer of.
• We will get this new footer logo added and let you know once done.

Process if we already have their logo on file:
 

• Once set up on our end, the ypu will need to email us with the domain name of the client's website you would like your logo added to.

Note: Rocketspark will assume that you have gained permission from your client to add your logo to their website - please make sure you've done this before asking to have your logo added.
 

I paid on behalf of my client and now I'd like them to pay going forward

If you've upgraded your client's website and are paying on their behalf and wish to switch to your client paying the bill the client can update their card details in the My Account area of their website dashboard.

If your client is a little slow to take up the reigns on updating their account with their own card details you can contact us and we can remove your card payment authorisation from their account and they will be prompted to update their card details.
 

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