How to change a clients email ownership in Design Studio

You can transfer ownership of a website to a new person using the Change website owner button inside Design Studio. This makes sure the right client has access while keeping everything secure.

How to change a website owner

1. Log in to your design studio

2. Click the cog icon for your client's website
   
   
    

3. In the dropdown, click "Site settings"
   
    

4. Click “Change website owner” for the email address field
   
    

5. Type in the client’s email you want to transfer ownership to and change the first/last name for the new owner.
   
    

6. Click "Change owner"
   

What happens next?

The process works in two different ways, depending on the new owner’s email:

Flow one: instant handover 

Ownership changes straight away if:

• The current owner (current email address) has never logged in, and

• The new owner’s email isn’t already a Rocketspark user
   

Flow two: approval required 

If either of the below applies:

• The current owner has logged in, or

• The new owner’s email already exists in Rocketspark
   

If approval is required

1. After completing step 6 above, click "Send email invite"
   
    

2. An email will be sent to the new owner of the website, who needs to accept it within five days.
   
    

3. The new owner will receive an email that looks like the one below to accept the ownership invite
   • Please ask your client to check all possible inboxes ("All mail", "spam", etc) if the email can not be found.
     
     
      
4. Once the new owner accepts the invitation, they can log straight into the new website!
   • If the client has multiple websites with the same admin email, they can easily switch between sites at the top right of their account once logged in.
      

Please contact support@rocketspark.com if you have any questions