| This is a supporting resource for the on-page feedback feature. Learn more about this feature. |
Reviewing your client’s feedback. A quick guide to the feedback sidebar, replies, and rounds
Your client sent their feedback, nice! Here’s how to work through it, reply where you need to, and send the design back for another look. It’s all done from the feedback sidebar inside the editor.
Finding the feedback sidebar with client comments
Jump back into the Rocketspark editor (log into the design studio and log into the client's website) and open the feedback sidebar from the icon in the top right. Every comment your client left is waiting there as a tidy to-do list.
If you are in preview mode, the comment pins will overlap the design, sitting exactly where your client left them.
If you are in the editor mode, the pins do not overlap the design so that the editing functions can still be used without issues. If you click a comment while in editor mode, you can still view the comment, but as soon as you click to edit, the comment disappears.
Tip: Use the keyboard shortcut "c" to quickly show and hide the commenting sidebar.
Click any comment and the editor will scroll straight to the exact spot your client pinned, and highlight it. No more guessing which image they meant.
Replying and resolving
You’ve got two ways to deal with each comment, and you’ll need to do one or the other before you can send the design back.
| Action | When to use it |
|---|---|
| Resolve (tick it off) | You’ve actioned the change. The comment gets a green tick so you can see at a glance what’s done. |
| Reply | You want to say something back, ask a question, or explain your thinking. Your client sees your reply when you send the design back. |
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Replying to a comment. Want to talk something through? Click Reply on any comment and type your response. Your client will see your reply when you send the design back. You can go back and forth as many times as you need on a single comment.
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Resolving a comment. Once you’ve actioned a comment, tick it off. It gets a nice green tick so you can see at a glance what’s done.
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If you remove a section that had a comment on it, the pin disappears from the design, but the comment stays in your sidebar so you can still read, reply to, and resolve it. If you undo the deletion, the pin pops right back where it was.
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Staying organised on bigger reviews. On a multi-page review, you can filter the sidebar by page. Each page shows its name and comment count, so you can work through one page at a time and switch the editor to that page as you go.
You will know if a page has a comment on it by seeing within the brackets beside the page name. If it has (0), this means your client left no comments on that page.
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Sending back to your client, and running more rounds. Click "Done - next steps" once it turns green.
Every comment needs to be either replied to or resolved before you can send the design back or finish the review. This makes sure nothing slips through the cracks, so your client always knows you’ve seen everything they’ve said.If you delete part of the design
Best practices: it’s a conversation, not just a checklist
The feedback sidebar isn’t only for ticking boxes. The reply feature is there so you can have a proper back-and-forth with your client, and that’s where your expertise really shines.
Don’t be afraid to push back
You’re the designer, and sometimes a client’s request might not be the best move for their website. If a suggested change could hurt the design, the user experience, or how the site performs, say so. Adding a reply is the perfect way to share your thinking kindly and explain the why behind your choice.
- For example: “Great thought! I’ve kept this heading a touch smaller so it doesn’t compete with your main call to action, which helps guide visitors to get in touch. Happy to chat through it if you’d like.”
A few more tips
- Reply before you resolve when there’s a decision involved. If you’re doing something different to what was asked, a quick reply explaining why saves confusion later.
- Keep it warm and plain. A friendly tone goes a long way. Skip the jargon and explain things the way you’d chat to them in person.
- Use replies to ask questions. If a comment isn’t clear, don’t guess. Pop a reply asking what they had in mind, and they’ll see it in the next round.
- Resolve the straightforward ones. For simple changes you’ve actioned, a tick is all you need. Save your replies for the things worth talking through.
Sending back or finishing up
- Once you’ve worked through everything, a pop up will appear and yoy have got two choices.
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Choice What happens Send back to client Opens up another round. You can set a fresh due date, you will be prompted to copy a brand new review link to send to your client and they can see what you’ve sorted plus add anything new.
Make sure you copy the new link and send it to your client
There’s no limit on how many rounds you can run, so take as many passes as you need to get things just right.Finish feedback Closes the review for good. The client’s link stops working, and the sidebar goes back to its starting state. -
What your client sees in round two and beyond. When you send the design back (copy the new link found in the sidebar), your client opens the link and sees their previous comments marked with a green tick where you’ve resolved them. Aswell as any comments that you replied to, so they can read what you’ve had to say.
If they’d like to revisit something that was marked as resolved, they can reply to a resolved comment to reopen it. And of course, they can add brand new comments anywhere they like. When they’re happy, they send it back to you again, and round you go.
- Wrapping up. When everything’s sorted and you’re both happy, click Finish feedback to close off the review. The link stops working, and you’re all done. No more guessing, no more endless email chains, just a clean, clear record of the whole conversation.
How rounds work
On-page feedback happens in rounds, so the conversation stays neat from first draft to final sign-off. There’s no limit on how many you can run, so take as many passes as you need.
When you send a design back, your client opens the same link and sees their previous comments marked with a green tick where you’ve resolved them, any comments you left open, and your replies. They can reply to reopen something, or add brand new comments anywhere they like, then send it back to you again. Your client never sees a round number, rounds are just for your reference.
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When to finish Click Finish feedback once you’re both happy and there’s nothing left to change. The link stops working and you’re all done, with a clean record of the whole conversation. |
Email template: sending a round back
When you send a design back, a friendly note helps your client know what’s changed and what to do next. Here’s one you’re welcome to copy and make your own.
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Subject: Your updated design is ready for another look
Hi [Client name],
Thanks so much for your feedback, it was really helpful. I’ve worked through your comments and the updated design is ready for you to review again.
Open the same link to take a look: [Paste your review link here]
You’ll see your previous comments marked with a green tick where I’ve sorted them. I’ve also left a few replies on a couple of points, so do have a read of those. If you’d like to revisit anything, just reply to that comment, and feel free to add any new comments too.
When you’re happy with everything, hit “Send to designer” and it’ll come back to me.
[Optional: I’d love your feedback by (date) if you can, to keep us on track.]
Any questions, just give me a shout!
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Need a hand?
Stuck on something or got a question this guide didn’t cover? Our support team is always happy to help, just reach out at support@rocketspark.com and we’ll get you sorted.