| This is a supporting resource for the on-page feedback feature. Learn more about this feature. |
Reviewing your client’s feedback. A quick guide to the feedback sidebar, replies, and rounds
Your client sent their feedback, nice! Here’s how to work through it, reply where you need to, and send the design back for another look. It’s all done from the feedback sidebar inside the editor.
Finding the feedback sidebar
Jump back into the Rocketspark editor (log into the design studio and log into the client's website) and open the feedback sidebar from the icon in the top right. Every comment your client left is waiting there as a tidy to-do list.
Click any comment and the editor scrolls straight to the exact spot your client pinned, and highlights it. No more guessing which image or which heading they meant.
Tip: The keyboard shortcut C opens and closes the sidebar any time. On a multi-page review, you can filter the sidebar by page to work through one page at a time.
Replying and resolving
You’ve got two ways to deal with each comment, and you’ll need to do one or the other before you can send the design back.
| Action | When to use it |
|---|---|
| Resolve (tick it off) | You’ve actioned the change. The comment gets a green tick so you can see at a glance what’s done. |
| Reply | You want to say something back, ask a question, or explain your thinking. Your client sees your reply when you send the design back. |
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Nothing slips through the cracks Every comment needs to be either replied to or resolved before you can send the design back or finish the review. It’s a simple safety net, so your client always knows you’ve seen everything they said. |
Best practices: it’s a conversation, not just a checklist
The feedback sidebar isn’t only for ticking boxes. The reply feature is there so you can have a proper back-and-forth with your client, and that’s where your expertise really shines.
Don’t be afraid to push back
You’re the designer, and sometimes a client’s request might not be the best move for their website. If a suggested change could hurt the design, the user experience, or how the site performs, say so. Adding a reply is the perfect way to share your thinking kindly and explain the why behind your choice.
For example: “Great thought! I’ve kept this heading a touch smaller so it doesn’t compete with your main call to action, which helps guide visitors to get in touch. Happy to chat through it if you’d like.”
A few more tips
- Reply before you resolve when there’s a decision involved. If you’re doing something different to what was asked, a quick reply explaining why saves confusion later.
- Keep it warm and plain. A friendly tone goes a long way. Skip the jargon and explain things the way you’d chat to them in person.
- Use replies to ask questions. If a comment isn’t clear, don’t guess. Pop a reply asking what they had in mind, and they’ll see it in the next round.
- Resolve the straightforward ones. For simple changes you’ve actioned, a tick is all you need. Save your replies for the things worth talking through.
Sending back or finishing up
Once every comment is replied to or resolved, you’ve got two choices.
| Choice | What happens |
|---|---|
| Send back to client for another round | Starts another round. You can set a fresh due date, your client gets an email, and they’ll see what you’ve sorted plus can add anything new. |
| Finish feedback | Closes the review for good. The client’s link stops working, and the sidebar goes back to its starting state. |
How rounds work
On-page feedback happens in rounds, so the conversation stays neat from first draft to final sign-off. There’s no limit on how many you can run, so take as many passes as you need.
When you send a design back, your client opens the same link and sees their previous comments marked with a green tick where you’ve resolved them, any comments you left open, and your replies. They can reply to reopen something, or add brand new comments anywhere they like, then send it back to you again. Your client never sees a round number, rounds are just for your reference.
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When to finish Click Finish feedback once you’re both happy and there’s nothing left to change. The link stops working and you’re all done, with a clean record of the whole conversation. |
Email template: sending a round back
When you send a design back, a friendly note helps your client know what’s changed and what to do next. Here’s one you’re welcome to copy and make your own.
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Subject: Your updated design is ready for another look
Hi [Client name],
Thanks so much for your feedback, it was really helpful. I’ve worked through your comments and the updated design is ready for you to review again.
Open the same link to take a look: [Paste your review link here]
You’ll see your previous comments marked with a green tick where I’ve sorted them. I’ve also left a few replies on a couple of points, so do have a read of those. If you’d like to revisit anything, just reply to that comment, and feel free to add any new comments too.
When you’re happy with everything, hit “Send to designer” and it’ll come back to me.
[Optional: I’d love your feedback by (date) if you can, to keep us on track.]
Any questions, just give me a shout!
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Need a hand?
Stuck on something or got a question this guide didn’t cover? Our support team is always happy to help, just reach out at support@rocketspark.com and we’ll get you sorted.