Disclaimer: If you have a Google Workspace account with Rocketspark please refer to this guide - How to Reset Password for Google Workspace Emails
From time to time, you might need to reset your email password, this help guide will show you how you can change your email account password. Please note that the original passwords were emailed to the site owner when the email account was first created. Passwords for your email accounts are different from what you use to log in to your Rocketspark website dashboard.
If you need to reset your password because you have forgotten it please see the second part of this guide below.
- Go to webmail at webmail.rocketsparkmail.com
- Login using your email address and password.
- Click the menu at the top right, then select Settings
- Click the Security option on the left-hand menu.
- Click Change It Now and enter your current password and new password as instructed by the popup.
- Click Save.
- We recommend you set up password recovery as well so that you can reset the password yourself if you ever forget it. See our guide to set up password recovery for Rocketspark email accounts.
If you don't know your password, you'll need to set up a Password Recovery Phone Number or Authenticator App.
- Go to webmail at webmail.rocketsparkmail.com
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Click the Forgot Password? link on the webmail login screen and follow the instructions on the screen.
Or if you haven't set up two-factor authentication, please come through to the support team (support@rocketspark.com), let them know and they will be able to send you a password reset link.
If you have forgotten your email password and you have not set up this password recovery phone number you will need to contact us to reset your password. A new password will be sent to the administrative email you use to log into your Rocketspark website dashboard.