Keep your site secure and your inbox clean by adding reCAPTCHA to your Rocketspark forms and shop. It’s a simple but powerful layer of defense designed to protect your business from the "noise" of the internet.
Troubleshooting - Why is my reCAPTCHA not working? Click here.
To get it all set up:
- Head to Google Cloud - https://console.cloud.google.com/
- You will need to log in to your Google Account
- Open up the sidebar in the top left-hand corner
- Head to Security
- Select Recaptcha under Detections and Controls
- Select Create Project'
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Add the Project name and Organisation, if there is one
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Click 'Enable' to get started.
- Select Create Key
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Fill out these details
For the display name, add in your website name.
Then click on Add a domain and add in your primary domain name; you can also add in your other domain names as well.
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- Once done, click 'Create Key'
- After this has been created, please copy the ID at the top of the screen next to the Display Name
- Head to your Rocketspark dashboard and then navigate to My Account.
- Under there, you will see a section called Recaptcha
- Paste the value into the Site Key section
- Head back to Google Console
- Click on Integrate with a third-party service or plug-in
- Copy the value that appears in the pop-up
- Paste the value into the Secret Key section in the Rocketspark dashboard
- Head back to the Google Console, scroll to the bottom of the screen and select 'Next Steps'
- Do the same again on this step - select 'Next Steps'
- Then select 'Go to key overview' - this will take you to an overview of reCAPTCHA.
Advanced settings - Strictness
The “strictness” controls how strict the checks should be when assessing if a visitor looks like a bot or looks like a human.
Always start with “default” strictness and only adjust this if experiencing problems with real visitors getting blocked (decrease the strictness), or spammers still getting through (increase the strictness).
reCAPTCHA Branding
You will also get a choice on how you want your reCAPTCHA branding to look on your pages that have your Rocketspark Forms. There is no option to remove this branding as it is mandatory for your website.
The branding that needs to happen for reCAPTCHA on Rocketspark is the text underneath each form.
Note:
The reCAPTCHA won't provide barriers for you customers checking out or filling in your forms. The reCAPTCHA detects the difference between normal and spam or bot behaviour and will only create a barrier to prove they are not a bot if the reCAPTCHA detects this spam or bot behaviour.
Troubleshooting - Why is my reCAPTCHA not working?
Problems may include:
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Your keys are incorrect or outdated: Review the keys on Rocketspark (via "My Account") and your ReCAPTCHA account to make sure they match.
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Using the wrong version: There can be issues if you are using version 2 - please use version 3. Check within your ReCAPTCHA account to see if you are using V3.
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Domain name: The domain name hasn’t been added properly to the whitelist. Please make sure you have added both versions of your domain through the ReCAPTCHA account. For example:
yourdomainname.com and
www.yourdomainname.com
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You changed domain names: and forgot to tell reCAPTCHA about it. Update the domain name, and add this new domain to the whitelist as mentioned above.
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Google has disabled your account or there are connection problems with Google - please see if you have any Google error messages.
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The monthly account usage limit has been reached (this limit is very high)
We recommend checking that all settings are correct in your reCAPTCHA account, as per the above instructions. If the problem persists, you can contact the Customer Success team for assistance.