Within your Rocketspark E-commerce, if you have noticed a large number of abandoned orders under the name 'John Smith', there is nothing to worry about here. John Smith is a GoogleBot.
As you can see below, "John Smith" has created abandoned orders almost daily, sometimes even up to 10 times a day. While this can be very frustrating, the situation is fairly common and is related to Google auditing your products for Google Shopping.
We understand that getting all of these orders in your abandoned cart is frustrating but unfortunately there is nothing that can be done to prevent them from occurring.
If you do have any questions regarding this, feel free to reach out to the Rocketspark support team at support@rocketspark.com