You may have products on your site that are custom or require extra information to be able to purchase, what we can do here is have these products as catalogue-only products so that they cannot be purchased through the store. We have a few options to allow customers to be able to enquire about the products:
Add an enquiry form to the site-wide footer
You can easily add an enquiry form to your site-wide footer, this way no matter what page or product the customer is on they will be able to easily access the inquiry form at the bottom of the page.
1. Create an enquiry form or, if you have an enquiry form already you can skip this step.
2. Create a site-wide footer or if you have already done this you can skip this step.
3. Add the form block to your site-wide footer.
Once you have done this, customers will be able to easily enquire. Additionally, you can add in a drop-down of the products that you have so that a customer can choose the product they wish to enquire about or add in a reference text field so that they can enter in the reference details.
Add a direct email enquiry link to the product description
Using a snippet of code you can add in a link that will take customers to their email with the recipient and subject prefilled. This makes it easy for customers to enquire about a specific product without having to refer back to the product name as it will already be filled out.
1. Click on edit for the product you are wanting to add an email enquiry link into.
2. In the product description choose the HTML code view.
3. Add in the below snippet of code and enter in your own details in the place holder EMAIL ADDRESS, EMAIL SUBJECT and LINK TITLE.
<p><a href="mailto:EMAIL ADDRESS?subject=EMAIL SUBJECT"><u><strong>LINK TITLE</strong></u></a></p>
You can add this into each of the products that you would like to set up with an enquiry link. I would recommend testing this to see that it has been set up correctly.
This should look similar to below:
For advanced settings, you can add a "Request a quote" button (You can change the display text) instead of the "Add to cart" button. To do this, please refer to this guide: How do I add a request a quote button to my store?
Hopefully one of these methods can work for what you are wanting to achieve, if you have any questions feel free to get in touch with support@rocketspark.com.