Yay, so you've upgraded your Rocketspark website from a free trial to a paid subscription, but something's not quite right? Hopefully, this guide can help, but if you still can't find what you're looking for, please feel free to get in touch with us firstname.lastname@example.org.
Site not loading after the upgrade process?
It could be to do with your domain name. If your domain is hosted with another provider or is self-managed and your Rocketspark website does not appear to be loading after the upgrade process, we recommend you contact your current domain name provider and ask them to update the domain's DNS records for you so that your Domain name is pointing to your Rocketspark Site.
Please refer to the appropriate Help guide below based on your location:
My website's URL is still showing a .rocketspark?
This can occur if:
1. You haven't upgraded to a subscription yet, see what is .rocketspark short name (temporary address) and how to upgrade to a paying plan.
2. You are viewing your website within your dashboard when you are in the editor or preview mode, which is not your live website. You need to go to your website address to see your live site. You can do this by clicking on the link in the dashboard.
How long will it take for my domain name to transfer over to Rocketspark?
Transferring your domain name can take anywhere from 10 minutes to 6 days depending on the type of domain name you have (e.g, .org, .com .nz etc), see more info here.
To get your site live as soon as possible, update your Domain's DNS (Domain Name System) records first before initiating your domain name transfer at your old domain host.
Please refer to the appropriate help guide below based on your location:
How long will it take for my site to be seen on Google?
There’s no guaranteed time frame for how long it will take for your website or new content to appear in Google’s search results. It can take anywhere from hours to weeks. Google must first index the new information and the time that takes varies according to a number of different factors.
How long does it take to appear in Google?
There are a couple of things you can do that can help such as setting up your Google Search Console and submitting your site map. By following this process you are asking Google to crawl your new site which can sometimes help speed up the process of your site getting indexed by Google. However, there are no guarantees
We would also recommend getting your Google My Business set up which is a free directory and adds a Map search result for any local searches and help legitimise your business, especially for local searchers.