Please Note: Rocketspark moved to Google Workspace for their email service in October 2023, so emails are no longer created through Rackspace. We still support this service for those who signed up prior to the change.
Do you currently use Rackspace (webmail) for your email hosting through Rocketspark? If so, you will have the option to change your email hosting to Google Workspace if this is preferred. You will still be paying and managing your email through Rocketspark. What is Google Workspace?
Please note, that there will be a difference in email hosting ongoing fees.
| Webmail pricing (NZD) | Google Workspace pricing (NZD) |
|
$11+GST a month per email or
|
$12.60+GST a month per email or |
Transfer process:
- Contact support@rocketspark.com, and we will enable Google Workspace on your Rocketspark account.
- Once enabled, you can set up your Google Workspace account: How to Set Up Google Workspace
- You will have a fresh new inbox for your email. You can either migrate your historical emails (details below) or keep this inbox empty.
- Contact support@rocketspark.com once more and let us know once you have set up the account. We will correct the billing and delete the old webmail account.
Migrate emails from Webmail to Google Workspace (optional)
Once you have created the new Google Workspace account, you can migrate any historical emails from the old webmail inbox to the new Google inbox. Use the steps below, or the Rocketspark team can do this for you (migration fee of $100+GST NZD for this service).
Sign in to your new Google Workspace Admin Console. Learn more
- In the Admin console, go to Menu
Data
Import/Export
- Click on 'Go to classic migration service'
- Click Set Data Migration Up.
-
For Migration Source, select Other IMAP Server.
Make sure Email is selected as the data type.
- For Connection Protocol, choose IMAP
- In the Server URI field, enter secure.emailsrvr.com
- For Role Account, enter the email address and password for your role account (your Webmail email)
- Click Start.
- For Migration Start Date, accept the option that appears or choose 'Custom Date' - you will want to push this out before you had set up your email. For example, set the year date as 2002 or similar to get all the history
- For Migration Options, accept the options that appear or choose to exclude some data.
- Click Select Users.
- Click Add User.
- In the Source Email field, enter the user's email address on the source account (webmail email).
- For Google Workspace Email, start entering the new Google Workspace email address.
- For Password, enter the password for the source email account (webmail email).
- Click Start.
- (Optional) To migrate another user's email, repeat steps 12-16.
Frequently asked questions
Will I lose my old emails when I switch to Google Workspace?
No, not automatically. Your old webmail inbox stays exactly as it is unless you choose to migrate the emails across. If you want your email history in your new inbox, follow the migration steps above, or ask our team to do it for you.
How long does the migration take?
It depends on how much email history you're moving across. A fresh inbox with no migration is ready as soon as your Google Workspace account is set up. Migrating years of email history can take longer, sometimes a few hours, so it's worth starting the migration when you don't need urgent access to your inbox.
What happens to my old webmail account once I've switched?
Once you confirm your new Google Workspace account is set up, let us know at support@rocketspark.com and we'll correct your billing and delete the old webmail account. We won't delete it until you've told us you're ready.
Can I switch back to webmail if I change my mind?
Rocketspark no longer creates new webmail accounts, so once your old account is deleted, we can't set up a new one. If you're not sure yet, let us know before you ask us to delete the old account and we can talk through your options.
Do I have to pay to move my old emails across?
Not if you do it yourself using the steps above. If you'd rather we handle the migration for you, there's a one-off fee of $100+GST NZD.
Will I be charged for both webmail and Google Workspace at the same time?
You might be, briefly. We keep your old webmail account active until you confirm your new Google Workspace inbox is set up and ready, so there can be a short overlap. Let us know as soon as you're ready and we'll stop the webmail billing straight away.
Need more help?
If you get stuck at any point during the switch, flick us a message at support@rocketspark.com. We're happy to help.