If you are having issues with Outlook or other email clients prompting you for your password, check out the help guide below on how to troubleshoot this. For immediate access to your email, try accessing your mailbox from your web browser by logging in to http://www.rocketsparkmail.com. If you are having issues logging in to your mailbox via the web, you may need to reset your email account password.
Here are some troubleshooting tips to follow if you are still having trouble accessing your mailbox with Outlook or similar email client.
- Verify that you have the correct settings configured for your mailbox. Refer to the Easy Setup Tool to find the proper settings for your version of Outlook/Email Client.
- Make sure you are using your mailbox's actual email address and not an alias, distribution list or any other address.
- Check your server settings, email address and password for any typos.
- Restart Outlook/Email Client
- Restart your computer.
Remove your mailbox from Outlook/Email client and re-add it. You can use the Easy Setup Tool for step-by-step instructions on how to re-configure your mailbox on your version of Outlook etc.