When moving into a new house, can be a stressful and worrying time. The same thing can happen when you move to a new website. Your mind has a million questions just to be sure everything runs smoothly. We will look after you every step of the way, however, you may have some questions about transferring your domain hosting to Rocketspark and the process.
Will I lose emails in the changeover?
This totally depends on what kind of email setup you have with your current provider. Firstly, this will only affect emails associated with your domain name. You will be required to investigate whether your existing email setup is POP3, IMAP, Exchange or Webmail. These are the main types of email accounts and are the way that your email program connects to check for new emails.
POP3 - Emails will not be affected. All emails will be locally stored on your computer and an email address migration is not usually needed. You can either leave your email address to be hosted with your current provider or move your email address to Rocketspark to provide. Be careful however not to remove the POP account from your email programs such as Outlook or Apple Mail as this may remove these emails from your local computer.
IMAP/Exchange - There are 2 choices if your email address is set up as IMAP or Exchange.
Here’s a support guide on how to find out if your emails are POP or IMAP.
- Leave your domain and emails hosted at your current provider and point your domain towards your Rocketspark Website. This is the easiest option for you will have the least amount of hassle and/or downtime. Please see the following support guide to help you manage your own domain.
- We can transfer both your domain and email account(s) to Rocketspark and do an email inbox migration for you which is charged at a per inbox rate. Here’s a guide to walk you through what information we need in order to carry out the email migration process.
On my old setup, I used webmail. Will the email history be copied across to my new webmail setup?
Why am I seeing the new website but someone else isn't?
When transferring a domain name, it will need to be propagated. This can take between 24 and 48 hours depending on various factors. It does take time for the new DNS servers to update through the web, and this varies on location, connection type and even just general luck.
Normally you will see mobile carriers seeing the new DNS settings first so it's always good to check with a mobile phone that your website is up and running. The last tend to be satellite providers which have been seen to take up to 2 weeks to propagate correctly.
So, if you can see your new site on your mobile but not yet at your business or friend's house… patience is your best friend.
You could try restarting your computer or restarting your modem as a way to flush any local DNS cache. If you are at a business location, the old DNS records might be cached in the business network and you can ask your network administrator about this.
I was seeing the new website but now I'm seeing the old one again?
DNS caching is when a website's DNS settings are stored on your computer and ISP (Internet service provider) to speed up web browsing and reduce traffic. This means that if people are viewing a webpage from different providers they may see your old site and your new site at various times after the domain setting are first changed.
For more info please see: DNS caching explained.
You could try restarting your computer or restarting your modem as a way to flush any local DNS cache. If you are at a business location, the old DNS might be cached in the business network and you can ask your network administrator about this.
What happens if I want to set up a new domain name for my current website?
You can register a new domain name from the domain names page in your Rocketspark Dashboard. Once this domain is registered, set it as the primary domain on your account so that the website loads on this address.
How do I update my account settings in Outlook, instead of creating a new Outlook account?
This depends on the software you are using but the easiest way to complete this task would be to change the settings for your current email address rather than creating a new one altogether.
- Locate your server settings for your email account. Eg: Outlook > Account Settings
- Follow the email setup guide as normal, however rather than setting up a new account, change the settings of the current account you already have set up.
- Send a test email to check if it’s working correctly.
How do I know when I can change over to the new email settings?
Rocketspark will advise you as to when your email address has been transferred across to us. It does depend on whether the domain has been fully transferred which can take between 24 and 48 hours.
Does it matter if I change over to the new settings early?
Yes, it does. If you choose to change your settings too early your email service will no longer work until the domain and email transfer has been completed. This could mean up to 48 hours of email downtime. So you may miss out on some emails that end up on the old hosting. You're best to wait until you see new email traffic hitting your Rocketspark email account. Login to the webmail site to check this first.
I can still send emails, does that mean I shouldn't change over yet?
Not necessarily, you will still be able to send emails via the old provider as long as they leave your email hosting active, or you haven't asked them to cancel it yet.
The best way to know when to change over your email program settings is to check if new emails are coming into your Rocketspark email accounts. Login to the Rocketspark webmail site to check this first.
Can I reset my email password?
Yes, you can. Please see the following support guide on how to reset your email password.