How to set up Clearpay - for merchants

What is Clearpay? 

Clearpay lets your customers pay in four instalments while you get paid upfront. Here's how to get it running on your Rocketspark store. 

Clearpay is a buy now, pay later service available to shoppers in the United Kingdom. It's a form of credit, provided by Clearpay Finance Limited.

Your customer pays in four instalments over six weeks. You receive the full purchase amount upfront, minus Clearpay's transaction fee, usually within two business days. Clearpay takes on the risk of the customer not paying, so there's nothing further to chase on your end.

In New Zealand, Australia, and Canada the same service is called Afterpay.

Before you start

You'll need an approved Clearpay merchant account. Clearpay assesses every application, and what you sell affects whether you're approved.

Clearpay restricts certain product categories. If most of what you sell falls on their restricted list, your application likely won't be approved. If it's just a handful of items, you can switch Clearpay off for those products once you're set up.

Have a read of what products are on Afterpay's and Clearpay's restricted goods list before you apply. That list comes from Clearpay and does change, so it's worth checking rather than assuming.

If you don't have a Clearpay account yet

1. Open your Dashboard and select Manage store in the left hand menu. 
2. Select Payment Gateway in your store settings.
3. Find Clearpay and select Setup new account.
    
4. In the pop up window, select Create a new Clearpay merchant account.
5. Complete the Clearpay merchant application. Depending on your application this can take anywhere from a few days to a few weeks.
6. Once you're approved, Clearpay will send you a Merchant ID and a Secret Key.

Once you have your Merchant ID and Secret Key

1. Go back to the Payment Gateway page in your store settings.

2. Find Clearpay and select Use existing account.
   

   

3. Enter your Merchant ID into the Merchant ID (live mode) field.
4. Enter your Secret Key into the Secret Key (live mode) field.
5. Select Save changes.
6. It'll turn green once Clearpay is live. 

All eligible products are switched on automatically. If you'd like to remove Clearpay from certain products, there's a guide on how to remove Clearpay as a payment option for certain products.

We'd recommend running a test transaction at this point, just to be sure everything's behaving itself before real orders start coming through.

What is the process for customer purchases with Clearpay?

1. On eligible product pages, shoppers see a message under the price showing what their instalments would be.
2. The shopper adds the product to their cart and checks out as normal. At the checkout they choose Clearpay, and pay their first instalment there and then. 
3. Clearpay pays you the full purchase amount, minus their fee, on the settlement timeframe you've agreed. This is usually within two business days. 
4. You ship the goods. Your customer pays Clearpay the remaining instalments. If they don't, that's between them and Clearpay. You've already been paid.

Marketing for Clearpay

A quick note on marketing: if you're planning to mention Clearpay on your website, in emails, or on social, use the approved banners and wording from Clearpay's Marketing Resources Centre. There are rules about advertising credit in the UK, and their assets are already set up to meet them.

More information

• How to set up Clearpay - for shoppers
• How Clearpay works for your customers
• What products are on Afterpay's and Clearpay's restricted goods list

Please contact support@rocketspark.com if you have any questions