You can search over 900 help guides in our help centre, where you can get instant answers to your questions. If you can't find a help guide relative to your question, contact us and there will always be a helpful, real person at the other end.
If you have a Rocketspark account, first log in to your website Dashboard. This helps us answer your question quicker by identifying who you are.
When you are logged in, click the blue Get Help button on the Dashboard home page and you can search Help Guides, Contact Us or view your past Conversations.
Tips for describing questions and issues
Please be very specific about any questions and issues you are having. The more details you can provide the Rocketspark support team the more helpful they will be able to be. Make sure you include information about the page you are on or the part of your website you have questions about.
If there is something visual that might be able to help with the question, we’d love a screenshot or screen capture of it, which will help us diagnose much faster for you. In the messaging system, you will be able to add any attachments in terms of files or screenshots you need to help explain what you are having trouble with.
If you have multiple questions, we recommend creating a new message for each. This means we can be very specific in our replies to each message and there is no confusion or missed responses.
Why we ask for ownership verification
For security, sometimes we'll ask you to verify information related to your website, such as the details on your account, the credit cardholder name or last four digits of the card on file for your website. We may also ask you to verify account ownership by emailing us from the specific email address on file for the site.
The safety and privacy of your account is our top priority, and we request this information to help protect you and your information.