In your Rocketspark Webmail, you can use the search function to find emails easily. This will bring up any email in your inbox, folders or sent item that you have not deleted. If you haven't used the search feature in a while or is the first time however it may take some time to present any results.
Every time you search your mailbox a request is sent to our email servers to index the mailbox and pull the results from the index that is built. Normally, this process would be near instantaneous, however this is not always the case.
If this is your first time searching, the first search in a long time, or if the index is outdated you may get a prompt - Initial indexing, or rebuilding of the index can take from minutes to days depending on how many folders and how many messages in each folder you have. On average, it is approximately 12 minutes per 2000 messages in a folder. If the index is outdated or needs to be updated the search will result in a prompt.
If you do not get a prompt, and get a message "no search results are found..." please contact a our support team to get your mailbox re-indexed.