The Purpose of the Maintenance Plan is to help protect websites that are either previously built-in-house by Rocketspark or the site has a lot of custom code throughout. These sites are at a higher risk of being impacted when Rocketspark updates the system or release a new feature.
Here at Rocketspark, we are always innovating and therefore updating our system to give you the most current tech and latest features available. We want to give these new advancements to all of our customers. However, if your site is highly customised, we aren’t always able to automatically upgrade you or guarantee the new feature will work seamlessly with your customisations.
Choosing to pay for the monthly or yearly Maintenance Plan subscription means that every time Rocketspark does a major update, our development team will check your website to make sure it remains safe and up to date. We’ll also fix any breaks that may occur due to any incompatibility with the custom codes on your website at no additional one-off charge.
We introduced our Maintenance Plan as a safeguard to websites that are heavily coded for custom effects, to ensure that your website is always running the latest version of Rocketspark, with access to the latest features.
If you have little or no custom code on your site.
The majority of Rocketspark sites however don’t need to be on the Maintenance Plan because they are either very low risk or have no risk of being impacted by system updates and feature releases.
If you have a highly customised site and are not on the Maintenance Plan.
We recommend joining the Maintenence Plan for a hassle-free experience.
However, if you decided to not pay for the ongoing fee and if in the event that your custom-coded website is affected by a major update, this could incur a one-off charge to you for our development team to fix the issue. In specific, once you have identified the issue and made contact with our Customer Success team, we will quote you for the work required to fix the problem. We would only begin the work once the quote has been accepted.
How much does it cost?
The Maintenance Plan is an additional cost to your website subscription and billing options include paying monthly or yearly.
$30+GST/month or $300+GST/year (NZ)
$30/month or $300/year (AU)
£17+VAT/month or £170+VAT/year (UK)
How do I add the Maintenance Plan to my account?
Please contact our Customer Success Team by emailing to firstname.lastname@example.org and we’ll get it sorted for you.