It's import to understand the product import/export process for TradeGecko to ensure you can sync your products over smoothly. When you already have your products in Rocketspark and are wanting to get TradeGecko connected it is important to follow some extra steps to avoid duplicate products being imported/created in your Rocketspark website.
You might also want a way to get your products from Rocketspark into TradeGecko which can be done with a run once export option. Once you get going with TradeGecko and Rocketspark it's best to add and edit your products in TradeGecko as the central location of your products.
If you haven't connected your Rocketspark site to TradeGecko we have a How to link TradeGecko guide.
My Products are in Rocketspark but not in TradeGecko yet
When your products are only in Rocketspark you will need to get these set up in TradeGecko so that we can link them up and keep the products synced.
Once you have connected to your Rocketspark store to TradeGecko (How to Link TradeGecko) you can click on the one-time export button to push your products from Rocketspark into TradeGecko. Once a product is linked to TradeGecko it can not be exported again. It is recommended that the place that you make your product edits is in TradeGecko and then these will be synced to your Rocketspark site.
If you have tag syncing enabled when you export products they will automatically get the sync tag applied to them.
My Products are in both Rocketspark and TradeGecko
Option 1. Make sure the SKU codes for each variant are unique and are exact matches in both systems. Then run the import process on the TradeGecko page in Rocketspark. We'll match and link your products based on SKU codes. You can use the CSV export options in both systems to cross-check the SKU codes match in a spreadsheet. Any SKUs that exist in TradeGecko and can't be found in Rocketspark will cause a new product to be created in Rocketspark.
If you have run the import from TradeGecko and find there are still exportable products, this means that products existed in Rocketspark and didn't match any SKUs in your TradeGecko account. You could then use the Export button to push these Rocketspark products into TradeGecko.
Option 2. Delete all your products from Rocketspark and then run the import. If you have large numbers of products in Rocketspark please contact support and we can arrange for a bulk delete. Be aware that any special web-only settings will be removed with this option like Rocketspark uploaded images, related products, shipping rates etc. Please be extra careful when deciding to choose this option.
My Products are in TradeGecko but not in Rocketspark yet
If your products are only in TradeGecko and you don't have any products setup in Rocketspark then you are safe to simply start the import as described on our How to Link TradeGecko guide.
Any products that exist in Rocketspark will remain, but it can be easier to identify and clear them out before you run the import.