Card payment declines can occur for various reasons. When a payment is due we ask your card provider to charge your card and the card provider then decides whether to accept or decline the payment.
A 'reason code' for the card decline is provided to us from your card provider but is usually just a number that doesn’t explain to us the reason for the decline, so we’re not often able to explain to you the reason for the card decline.
See below for the typical decline reasons and the action you'll need to take.
Card details entered incorrectly
Please make sure that the card details are up to date and have been entered correctly including the CVC code. If you are unsure we would suggest that you enter your card details in again so make sure these are correct.
Please make sure that there are sufficient funds in your bank account or credit card.
Bank fraud systems blocking the card
Contact your card provider to tell them it's ok to accept charges from Rocketspark
If your card has declined our system will try to charge the card on your account again for 7 days after the invoice due date. If later than 7 days or the card on your account is expired you can Pay for your invoice and add your card details in by clicking the Pay Now link in your Rocketspark Dashboard. Check out this help guide for further information. How to pay for an overdue invoice using Pay Now