Card payment declines can occur for various reasons. When a payment is due we ask your card provider to charge your card and the card provider then decides whether to accept or decline the payment.
A 'reason code' for the card decline is provided to us from your card provider but is usually just a number which doesn’t explain to us the reason for the decline, so we’re not often able to explain to you the reason for the card decline.
See below for the typical decline reasons and the action you'll need to take.
Card details entered incorrectly
All card details need to be entered correctly including the 3 digit CVC code
Insufficient funds
Add funds to your credit card or bank account
Bank fraud systems blocking the card
Contact your card provider to tell them it's ok to accept charges from Rocketspark
If your card has declined our system will try to charge the card on your account again for 7 days after the invoice due date. If later than 7 days or the card on your account is expired you can Pay for your invoice and add your card details in by clicking the Pay Now link in your Rocketspark Dashboard. Check out this help guide for further information. How to pay for an overdue invoice using Pay Now