How do I safelist an IP Address in my email settings?

Disclaimer: If you have a Google Workspace account with Rocketspark please refer to this guide- Add IP addresses to allowlists in Gmail 

If you find that emails from a trusted source are regularly being caught by your spam filter you can safelist an email address or an IP address of the server from which the emails were sent. If you want to block all mail from a certain IP address or domain have a look at this help guide instead: How do I blacklist an IP Address in my email settings?

To access your safelist in your email settings

1. Log into our webmail system.
2. Click the Settings link, located in the upper right corner of the webmail window
3. In the left pane, click Spam Settings
4. Click Safelist.
   

To add a domain or email address to the list of domains and email addresses that are safelisted, perform the following steps:

1. Under the Safelisted Domains & Email Addresses box, click Add.
2. Enter a domain or email address in the space provided
   • NOTE: You can use a percent sign (%) as a wildcard in the domain or email address (for example, @%.ru).
3. Click Add
4. Click Save

To add an IP address to the list of IP addresses that are safelisted, perform the following steps:

1. Under the Safelisted IP Addresses box, click Add
2. Enter an IP address or IP address range in the space provided
   • NOTE: You can use a percent sign (%) as a wildcard in the last three octets to specify IP address ranges. For example, 216.12.34.%, 216.12.%.%, and 216.%.%.% are all valid ranges.
3. Click Add
4. Click Save