Rocketsparkmailer.com is a service used by Rocketspark websites to send emails to clients and customers. When you get an email from rocketsparkmailer.com and want to reply to the customer sometimes this reply comes back to us instead of the customer.
Tips to help avoid this
To avoid sending your reply to us ensure that you click reply, not reply all This means that it should reply to one address, not all the email addresses associated with the email. Because rocketsparkmailer.com is associated with the email (because we sent it), we’d also get emailed.
We would also recommend when clicking reply to make sure the customer’s email is in the To: bar
We try and set up the emails that you receive so when you reply, it replies straight to the customer. However, some email clients like Outlook ignore our settings, therefore, it’s a good idea to check that the customer’s email address is all set ready to go before sending your email.