Follow these steps to try and resolve issues when not receiving emails.
1. Check emails are received in Webmail
Access your mailbox via the web application and see if the issue is also occurring there.
Login with your full email address and password at http://www.rocketsparkmail.com.
If you can receive new messages in the web interface, there may be an issue with your mail client or device. Try restarting the client or device first. If the issue persists, you may need to re-configure the client or device with your mailbox. Refer to the Easy Setup Tool for specific instructions on configuring your client or device.
2. Check for any rules or filters added in your mail client, device or in the web interface.
Make sure none of these rules are configured to delete mail immediately or move mail to a specific sub-folder.
3. Look for mail in your mailbox's sub-folders.
Folders like Spam or Junk mail may contain some of the messages sent to you. Also, if you have any rules or filters configured, they may be moving messages into a specific sub-folder.
4. Review your Spam or Junk settings in your mail application or in the web interface.
Most mail clients have their own junk/spam filtering settings that may be blocking or filtering messages once they arrive in your mailbox. These settings are an additional layer of filtering that is separate from the spam filtering performed on the server. You may want to modify or disable these additional filtering settings so that they do not affect your incoming mail.
You may also need to review your spam filtering options in the web interface. Check your blacklist or blocked senders list to see if there are any entries which may be blocking mail.
If you have performed all of the troubleshooting steps above, and you still are unable to receive any new messages, it's possible this issue is affecting more than just your mailbox. You will need to contact us for additional assistance.