Below is all the information you need to set up and access your email accounts outside of webmail on all of your devices. We recommend you use the Easy Setup tool for configuring software on your computer or mobile device or scroll to the bottom to get to the technical details if you are an advanced user. Your email account settings including username & password are emailed to you when the email account is first created.
Easy Setup Tool for Desktop & Mobile Software
For a simple and easy step-by-step setup tool for your email account please log into your email here: https://help.emailsrvr.com/
Please note this is not to manage your emails rather you will be shown instructions on how to set up your email on your device, specific to the email account you log in with.
The easy setup tool provides detailed step-by-step instructions for your desktop email client or smartphone. Including Outlook, Apple Mail, iOS, Android, Windows phones, and many more...
Or check your emails using Webmail: click here for our guide on Webmail.
We also recommend you set up password recovery with your mobile phone number here
If you are using iPhone please make sure to select IMAP when using the step-by-step tool and not Mobile Sync. If you are unsure, please contact us.
Manual Setup Guide for Mobile and Desktop software
For specific email client setup guides like Apple Mail, Outlook, iPhone, etc Please use the easy setup tool link above.
For advanced email setups or if you want to view your Rocketspark email via Gmail please use the settings in the table below. All email accounts we host, regardless of the domain name, will use the following server settings. To use a secure connection, use the settings marked "SSL.". We recommend that you use IMAP with SSL unless using POP3 to sync with your Gmail.
|
Incoming Server Type: |
Server Name: |
Port: |
|
POP3 with SSL |
secure.emailsrvr.com | 995 |
| IMAP with SSL | secure.emailsrvr.com | 993 |
|
Outgoing Server Type: |
Server Name: |
Port: |
|
SMTP with SSL |
secure.emailsrvr.com |
465 |
Outgoing servers require SMTP authentication. Microsoft Outlook users will need to manually enable this feature.
For customers using SMTP server details to send emails from Desktop Software, we require the email address to match the sending inbox.
Customers using Rocketspark's Hosted Exchange must log in to https://help.emailsrvr.com for the correct settings to use.
If you continue having issues setting up your email on your desktop you could also try the Microsoft Support and Recovery Assistant (SARA) tool
Important email setup notes:
- Your new email account won’t receive emails until your domain has been set up to work with Rocketspark’s email service. A simple check that your domain is connected is to go to your domain name in your web browser and if your new Rocketspark website appears it is likely that your domain is connected.
- As per our terms and conditions, we don't provide I.T. support for setting up your email account on a computer and portable devices except for ensuring that the webmail service is working. If your webmail is working, the issue is in almost all instances a device-specific issue. Rocketspark plans would be much more expensive if we included full support for email setup on all devices. Please be sure to enter your email settings correctly as incorrectly entered passwords or settings are the number one cause of email issues. Once you have checked the settings are correct, the issues often relate to more complex matters such as anti-virus software and internet connectivity issues which need an I.T. specialist to resolve.